Website Privacy Policy
Website Privacy Policy
This Website Privacy Policy applies to americanriverwellnessrecovery.com (the “Site”) and explains how information is collected and used when you interact with the Site. For privacy practices related to Protected Health Information (PHI) provided in a clinical context, use a separate “Notice of Privacy Practices” page.
Who we are
American River Wellness
3102 O St. #6, Sacramento, CA 95816
Calls: 833-436-8727
Email: help@americanriverwellnessrecovery.com
Information we collect
Information you provide:
- Name, email address, phone number
- Information submitted through forms (for example: contact, scheduling, inquiry forms)
- Messages you send to us (email or Site forms)
Information collected automatically:
- IP address, device type, browser type
- Pages viewed, referral pages, approximate location (city/state)
How we use information
We use information to:
- Respond to requests and communicate with you
- Provide customer service and operational support
- Maintain, protect, and improve the Site (including troubleshooting and security)
- Comply with legal obligations
Text messaging (SMS) — website opt-in data and consent
If you opt in to receive customer care texts, you consent to receive messages from American River Wellness at the mobile number you provide.
- Texts are sent from: (916) 282-0866
- Message purpose: customer care (for example: appointment coordination, scheduling updates, service updates)
- Consent is not a condition of purchase
- Message frequency varies
- Msg & data rates may apply
- Reply STOP to unsubscribe, HELP for help
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service providers that help us run the Site
We use service providers to support business operations such as website hosting, security, analytics, communications tools, and customer support. These providers are permitted to access information only as needed to perform services for us and must protect it.
How do we share your information
We do not provide lead information to outside organizations for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Cookies and analytics
Cookies and similar tools may be used to operate the Site and understand usage. You can control cookies through your browser settings, but disabling cookies may affect Site functionality.
Do Not Track signals
Some browsers offer “Do Not Track” signals. Because there is no consistent standard for handling these signals, the Site does not respond to them.
Your choices and access
You may request to review, correct, or delete information you submitted through the Site by contacting help@americanriverwellnessrecovery.com. We may need to verify your request and may retain certain information as required by law or for legitimate business purposes (for example: security and recordkeeping).
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.
Children’s privacy
The Site is not intended for children under 18, and we do not knowingly collect personal information from children under 18.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and revise the Effective Date.
Contact us
Questions? Email help@americanriverwellnessrecovery.com or call 833-436-8727
Notice of Privacy Practices (HIPAA + 42 CFR Part 2)
Effective Date: January 28, 2026
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
This Notice is provided by:
American River Wellness
3102 O St. #6, Sacramento, CA 95816
Privacy Contact: Graham Sargent, CEO
Phone: 833-436-8727
Email: help@americanriverwellnessrecovery.com
HIPAA requires specific statements about your rights, our duties, breach notice, complaints, and more. (eCFR)
If you are a Part 2 program/provider handling SUD treatment records, Part 2 patient notice requirements are being aligned with the HIPAA NPP framework under the 2024 final rule. (HHS.gov)
A. Our duties
We are required by law to:
- Maintain the privacy and security of your PHI
- Provide you with this Notice of our legal duties and privacy practices
- Notify you if a breach occurs that may have compromised the privacy or security of your information
- Follow the terms of this Notice currently in effect (eCFR)
We reserve the right to change this Notice, and to make the revised notice effective for PHI we already have as well as new PHI we receive. We will post the current Notice on our website and make it available upon request. (eCFR)
B. How we may use and disclose your PHI (HIPAA)
The following categories describe different ways we may use and disclose PHI without your written authorization:
1) Treatment
We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services.
2) Payment
We may use and disclose your PHI to bill and receive payment for services (when applicable).
3) Healthcare operations
We may use and disclose your PHI for operations such as quality assessment, staff training, licensing, auditing, and business planning.
4) As required by law
We may disclose PHI when required by federal, state, or local law.
5) Public health and safety
We may disclose PHI for public health activities (as permitted by law), and to prevent or lessen a serious and imminent threat to health or safety.
6) Abuse, neglect, or domestic violence
We may disclose PHI as required or permitted by law for reporting abuse, neglect, or domestic violence.
7) Health oversight activities
We may disclose PHI to oversight agencies for activities authorized by law (e.g., audits, investigations, inspections).
8) Judicial/administrative proceedings
We may disclose PHI in response to a court order or as otherwise permitted by law.
9) Law enforcement
We may disclose PHI to law enforcement in limited circumstances as permitted by law.
10) Coroners, medical examiners, and funeral directors
We may disclose PHI as permitted by law to help with their duties.
11) Research
We may disclose PHI for research when allowed by law and with required protections.
12) Business associates
We may share PHI with vendors who perform services for us (e.g., billing, IT), only if they agree to safeguard your information.
13) Your family and others involved in your care
We may share relevant PHI with a family member, friend, or other person involved in your care as permitted by law, or with your agreement.
C. 42 CFR Part 2 (SUD treatment records) — additional protections
If we maintain substance use disorder (SUD) treatment records that are protected by 42 CFR Part 2, those records have additional federal confidentiality protections beyond HIPAA in many situations.
Under the 2024 Part 2 final rule:
- A patient may provide a single consent for future uses/disclosures for treatment, payment, and healthcare operations, and HIPAA covered entities/business associates receiving records under that consent may redisclose consistent with HIPAA (with important limits). (HHS.gov)
- Part 2 continues to restrict use of records and testimony in proceedings against patients absent consent or a court order. (HHS.gov)
- Part 2 breach notification requirements are aligned with HIPAA breach notification standards. (HHS.gov)
Important: We will not use or disclose Part 2-protected SUD records to investigate or prosecute you without your written consent or a qualifying court order. (HHS.gov)
D. Uses and disclosures that require your written authorization
For certain uses and disclosures, we will ask for your written authorization, including:
- Uses/disclosures not described in this Notice
- Marketing (when authorization is required under HIPAA)
- Sale of PHI (authorization required)
You may revoke an authorization in writing at any time, unless we have already relied on it.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
E. Your rights
You have the right to:
- Get a copy of this Notice
You can request a paper copy at any time. (eCFR) - Inspect and get a copy of your PHI
You may request access to your records, with limited exceptions. (eCFR) - Request an amendment
You may request correction of your PHI if you believe it is incorrect or incomplete. (eCFR) - Request an accounting of disclosures
You can ask for a list of certain disclosures we’ve made. (eCFR) - Request restrictions
You may ask us not to use or share certain PHI for treatment, payment, or operations. We are not required to agree in most cases, but we will comply when required by law. (eCFR) - Request confidential communications
You may request that we contact you in a specific way (e.g., phone only, mail to a different address). (eCFR) - File a complaint
You may complain to us and/or to the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate for filing a complaint. (eCFR)
To file a complaint with us:
Graham Sargent, CEO (Privacy Contact)
American River Wellness
3102 O St. #6, Sacramento CA 95816
833-436-8727 | help@americanriverwellnessrecovery.com
F. Questions / contact
If you have questions about this Notice, contact:
Graham Sargent at 833-436-8727 or help@americanriverwellnessrecovery.com.